Your comprehensive resource for answers to the most commonly asked questions
We understand that planning a trip can come with uncertainties, and our goal is to provide you with all the information you need to ensure a seamless and enjoyable stay. Browse through our FAQs to find valuable insights on reservations, amenities, policies, and more, allowing you to make informed decisions and have peace of mind before your arrival.
What time is check-in?
Check in is at 4pm.
Does my reservation require an incidental hold or security deposit?
Yes. At check-in, we place a temporary hold of up to $300 on your credit or debit card to cover any potential incidentals such as dining, parking, or damages. This is not an additional charge, and if unused, the hold is released by the hotel immediately after check-out. The timing of when funds become available depends on your financial institution.
What time is check-out?
Check out is at 11am.
Is late check-out available?
Late check-out may be possible based on the hotel's occupancy and the reservation status of your room. To request a late check-out, please contact our front desk on the day of your scheduled departure.
Do you have parking?
The Hotel Fiona offers self-parking for a fee of $30.00 plus tax per night for one standard-sized vehicle per room, additional $25.00 plus tax per night for oversized vehicles and it is based on availability. There are public parking facilities within the vicinity of the hotel as alternatives. Please ask the Front Desk for more information.
Will you store my luggage?
Luggage and personal items can be left up to 06 hours prior to check in, or up to 06 hours after check out.
Do you accept packages?
Packages are accepted provided they are small, weigh 15 lbs. or less and arrive within 72 hours.
What is the minimum check-in age?
The minimum age to check-in is 21.
Will your rooms allow rollaways?
We do not have rollaways available currently.
What forms of payment are accepted for my room?
We accept all major credit cards for room payment. We do not accept cash, gift cards, or personal checks. Debit cards are discouraged, as authorization holds for incidentals may temporarily reduce the available funds in your bank account. Depending on your financial institution, these funds may take up to 15 days to be released after check-out. For credit cards, authorization holds are typically released within 48–72 hours after check-out, although the timing is determined by your financial institution. Our hotels automatically release the authorization hold at check-out, provided there are no additional charges or damages. If you experience a delay in the release of funds, we recommend contacting your financial institution directly.
Do you allow smoking on property?
Hotel Fiona is a non-smoking facility.
To ensure the comfort and well-being of all our guests, smoking is strictly prohibited in all guest rooms, balconies, and common areas. We take this policy very seriously to maintain a clean and healthy environment. A $250 penalty will be applied to any guest found violating this policy, and additional deep cleaning fees may apply.
Do you have breakfast?
Our sister hotel hosts SoMa Social Gastropub, serving breakfast, lunch and dinner as well as specialty programming and happy hour. Please visist SoMa Social link.
Do you have a restaurant?
Hotel Fiona does not have a restaurant on-site, however, there are some great options for a delicious meal within a short walk. Please ask the Front Desk for recommendations.
Do you have a pool?
Hotel Fiona does not have a pool. However, our guests are welcome to enjoy access to the heated rooftop pool at SoMa House just across the street.
Do you have accessible rooms?
Yes, the hotel has accessible rooms on property. It is recommended that they be requested at the time the reservation is made Please contact our reservations department.
Can I add an additional guest to my reservation?
Yes, additional guests can be registered, provided the total number of guests does not exceed the room’s maximum capacity. A valid ID is required for each guest at check-in.
Are there quiet hours in the hotel?
Yes, quiet hours are observed from 10:00 PM to 7:00 AM to ensure a comfortable stay for all guests. Disturbances during this time may result in a guest disturbance fee.